Refund Policy

1. Overview

At STREAMEDU Shop, we strive to ensure your complete satisfaction with our educational products. This Refund Policy outlines the terms and conditions under which refunds may be processed.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

2.1 Refund Conditions

Refunds may be considered under the following circumstances:

• Defective Products: Products received in damaged, defective, or non-functional condition
• Wrong Products: Products that do not match the description or images on our website
• Missing Items: Incomplete orders with missing items
• Cancellation Before Shipment: Orders cancelled before the product is shipped
• Non-Delivery: Products not delivered within the specified timeframe (subject to investigation)

2.2 Refund Request Timeline

Refund requests must be submitted within:

• 7 days of receiving the product for defective or wrong items
• 3 days of the expected delivery date for non-delivery cases
• Before shipment for order cancellations

3. Non-Refundable Items

The following items and circumstances are NOT eligible for refunds:

• Products damaged due to misuse, negligence, or improper handling by the customer
• Products that have been used, opened, or tampered with (unless defective)
• Digital products or downloadable content (once accessed)
• Customized or personalized products made to order
• Products returned without original packaging or missing components
• Refund requests made after the specified timeline
• Products purchased during special sales or clearance (unless defective)
• Shipping and handling charges (unless the error is on our part)

Please inspect products immediately upon delivery and report any issues within the specified timeframe.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at gulshan.lakeshwani@gmail.com or call us at +91 99040 01266 with your order number
2. Provide Details: Include your order number, product details, reason for refund, and supporting photos (if applicable)
3. Wait for Approval: Our team will review your request within 2-3 business days
4. Return Product: If approved, you will receive instructions for returning the product (if applicable)
5. Refund Processing: Once we receive and verify the returned product, we will process your refund

4.2 Required Information

When requesting a refund, please provide:

• Order number or invoice number
• Product name and quantity
• Reason for refund request
• Photos or videos showing the issue (for defective products)
• Your contact information

5. Return Shipping

5.1 Return Shipping Charges

Return shipping charges depend on the reason for return:

• Our Error: If the product is defective, wrong, or damaged due to our fault, we will bear the return shipping costs
• Customer Error: If you ordered the wrong product or changed your mind, return shipping charges will be borne by you
• Non-Delivery: No return shipping required

5.2 Return Packaging

When returning products:

• Use the original packaging if possible
• Ensure products are securely packed to prevent damage during transit
• Include all original accessories, manuals, and components
• Do not write on or damage the original packaging

6. Refund Processing Time

Once we receive and verify your returned product (if applicable), refunds will be processed as follows:

• Review Period: 2-3 business days to review your refund request
• Return Processing: 3-5 business days after receiving the returned product
• Refund Credit: 5-10 business days for the refund to reflect in your account (depending on your payment method and bank)

Total Timeline: Refunds typically take 10-18 business days from the date of approval to appear in your account.

7. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Net Banking: Refunded to the original bank account (5-10 business days)
• UPI: Refunded to the original UPI account (3-7 business days)
• Wallet Payments: Refunded to the original wallet (3-7 business days)

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

8. Partial Refunds

Partial refunds may be issued in the following cases:

• Only part of your order is defective or incorrect
• Some items in your order are missing
• Minor defects that do not affect the product's core functionality

The refund amount will be calculated based on the affected items only.

9. Order Cancellation

You may cancel your order:

• Before Shipment: Full refund will be processed within 5-7 business days
• After Shipment: You may still cancel, but return shipping charges will apply (unless the product is defective)

To cancel an order, contact us immediately with your order number. Cancellation requests may not be processed if the order has already been shipped.

10. Exchange Policy

We currently do not offer direct product exchanges. However:

• You may return the product for a refund and place a new order
• For defective products, we may offer a replacement at our discretion
• Contact us to discuss exchange options for specific cases

11. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact us to discuss your concerns - we are committed to finding a fair solution
• Provide additional documentation or evidence if available
• We will review your case again and respond within 3-5 business days

We aim to resolve all disputes amicably and fairly.